Shipping policy

At eDog US, we aim to get your order packed, dispatched and on its way as quickly as possible.

Purchases Within the USA

  • Free US Expedited Shipping for orders over USD $99.
  • Free US Standard Shipping for orders over USD $49.

Orders are fulfilled through our US fulfillment network. Due to the fast-moving nature of our warehouse operations, changes or cancellations may not always be possible once an order has entered processing.

We’ll always do our best to assist, but in some cases your order may already have been prepared or dispatched.

Shipping Options

  • Expedited Shipping: approximately 3 business days (within the US only)
  • Standard Shipping: approximately 3-7 business days (Zone 9*)
  • Orders placed before 12 pm Eastern Time may be processed on the same business day.
  • Orders placed after the cutoff time, on weekends or on public holidays will generally begin processing on the next business day.

Delivery estimates begin once your order has been dispatched and do not include order-processing time.

Shipping Details

  • All delivery estimates are provided in business days.
  • Shipping times are estimates only and may vary depending on destination, carrier delays, stock availability, peak periods and other circumstances outside our control.
  • eDog US dispatches orders Monday to Friday, excluding public holidays.
  • Once your order has been dispatched, it will be marked as Shipped and you will receive a shipping confirmation email with tracking information where available.
  • Tracking information may take some time to update after the carrier first receives the shipment.
  • Delivery timeframes are provided as a guide and are not guaranteed unless expressly stated otherwise.

If you have any questions regarding your shipment, please contact our Customer Experience Team.

Alaska, Hawaii, Puerto Rico & US Territories

Delivery times and shipping services may vary for destinations outside the contiguous United States. This may include:

  • Alaska
  • Hawaii
  • Puerto Rico
  • Guam
  • US Virgin Islands
  • APO/FPO/DPO addresses
  • PO Boxes

Certain expedited services may not be available to these destinations, and additional delivery time may be required.

Available shipping services and applicable charges will be displayed at checkout where possible.

Shipping Pre-Order Items

If your order contains multiple products and one of the products is marked as a pre-order item, your entire order may be held until the pre-order product becomes available.

All products in the order will then be shipped together in a single delivery.

If you would like your available products to ship sooner, we recommend:

  • Placing separate orders for in-stock and pre-order products; or
  • Contacting our Customer Experience Team as soon as possible to see whether your order can be separated.

Additional shipping charges may apply if an order is split into multiple shipments at the customer’s request.

Estimated pre-order availability dates are provided as a guide and may change due to manufacturing, freight, customs or other delays outside our control.